FAQs

Payment:

What payment methods do you accept? We accept all major payment methods, including Credit Card, Debit Card, AMEX and Paypal. 

What currency do take payment in? US$ (USA) ; GBP (UK) & CAD$ (Canada)

 

Shipping:

How much does shipping cost? It varies based on the items ordered.

What are your shipping options? Free Shipping & Expedited Shipping.

What countries do you ship to? USA , UK & Canada.

How long does it take to receive my order? As soon as we receive your order, we process your item in 2-3 business days. Following the processed order, we will you send the tracking information to the email used during the purchase. It may take approximately 4-5 days delivery depending on your country.

What should I do if my order has arrived within the estimated delivery time? Please contact our support team at info@giftmespecial.com.

 

Order:

What if the item is defective or does not look like I expected? Please contact our support team at info@giftmespecial.com with order details and they will be able to assist with the issue.

Refunds:

Do you offer refunds?  Yes, If you are not satisfied with the product, let us know and we'll do our best to make it right. Please contact our support team at info@giftmespecial.com

We offer refunds if you meet the following: 

(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.

(2) Email us at info@giftmespecial.com (Name, Order Number, and any information of why you are requesting a refund).

We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.

Please not that we do not offer refunds or replacements when customers enter the wrong shipping address.

 

How do I know that my personal information is secure? We take all the necessary precautions to protect your personal information from unauthorized use and use the latest encryption technologies to store and protect customer details.